For a Booking online we require the card details to be held on the system for the duration of your stay for the security deposit. We will automatically save the card details used for the initial deposit payment or the balance payment. This can be arranged when you place your booking.
The amount varies between properties but it is between £250 – £1000. This is not charged but we will hold the amount on the card in the event of damage to the property or its contents. The card details will be deleted automatically from our system after your departure if no issues are reported. If your payment is made by bank transfer we will request the damage deposit a week before your stay which we will refunded after your stay.
A security deposit is required to cover the cost of any damage or breakages to or at the property, any additional cleaning and the cost of telephone calls if applicable (over and above the stipulated amount of calls included as part of the booking). Please note that there is a charge if bed linen and/or towels are permanently stained by fake tan, make up or other.
If you happen to break glasses or crockery during your stay, we would kindly ask that you replace like for like or contact us to make a payment for the damage. We reserve the right to hold the security deposit details if there is a dispute over damage, or we are awaiting bills/proof of damage.