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FAQs

We are open 9am – 5pm, Monday to Friday 10am – 4pm on Saturdays and Sundays.

We are open on Bank Holidays unless stated otherwise. There is a 24hr answering machine in the office so do leave a message and we will be in contact with you as soon as possible.

Most of our properties are available to book online through our website. If the property is not available to book online, please send us an email or give us a call to secure the dates.

If your arrival date is within 10 weeks, you will be required to pay the full rental amount. If your arrival date is out with 10 weeks, a 35% deposit is due to confirm the booking with the remainder due 10 weeks before arrival.

Payment can be made by bank transfer or by debit/credit card. Please note there is an admin charge for all bookings, and you will be required to pay any additional bank charges for international payments. We do not accept AMEX.

For a Booking online we require the card details to be held on the system for the duration of your stay for the security deposit. We will automatically save the card details used for the initial deposit payment or the balance payment. This can be arranged when you place your booking.

The amount varies between properties but it is between £250 – £1000. This is not charged but we will hold the amount on the card in the event of damage to the property or its contents. The card details will be deleted automatically from our system after your departure if no issues are before your stay which we will refunded after your stay.

A security deposit is required to cover the cost of any damage or breakages to or at the property, any additional cleaning.  Please note that there is a charge if bed linen and/or towels are permanently stained by fake tan, make up or other.

If you happen to break glasses or crockery during your stay, we would kindly contact us to make a payment for the damage. We reserve the right to hold the security deposit details if there is a dispute over damage, or we are awaiting bills/proof of damage.

You should receive an email booking confirmation within 24 hours of placing a booking. Please contact us if you have not received your confirmation by this time.

If you wish to cancel your booking please contact us at least 14 days before your arrival.  We will try to resell the dates to enable us to offer you a refund.  If we cannot resell your dates you will not receive a refund.

If you wish to cancel your booking if you or any member of your party have tested positive for COVID, there will be no refund of any monies paid.

COVID cancellation:  If your booking is affected by a National lockdown or restriction within government guidelines, we will offer a change of dates or full refund.

We do not provide insurance at this time. We STRONGLY recommend that you take out travel insurance when making a booking. We also strongly recommend that the policy covers you for personal liability claims in the event that accidental damage is caused during your stay.

All of our properties are strictly non-smoking. If this is ignored, owners will charge a fee for fumigating a property – see security deposits above.

We have dog friendly properties. Our rules are that dogs are not allowed upstairs, on the furniture or in the bedrooms. We also ask that you clean up after your dog. Some properties do have more rules so do check the individual property page for more details.

Most of our properties provide feather bedding or feather cushions. Please make us aware in advance of your stay if you have any allergies. We can check with the owners to confirm if feather items are provided and if an alternative can be provided in advance of you placing a booking.

All of our properties have heating. To see what type of heating the property has, please visit the individual property page.

Please visit the individual property page to see if Wi-Fi is available. (You can also check our property pages to see if a landline is provided, if satellite TV is provided and in some cases, what the mobile coverage is like.)

Bed linen, towels, all utilities and pre-arrival and departure cleaning is included. Owners are expected to supply a starter pack of household items to include loo roll, tea towels, washing up liquid, pan scrub, pepper, salt, tea, coffee, sugar, bin liners, soap, dishwasher tablets and washing machine tablets. Please note that if you have a long stay booked you will need to top up these items.

Please visit the individual property page to see if a travel cot and high chair is provided. Please note that bedding is not provided for the travel cot so you will need to bring this with you.

Welcome packs are at the discretion of each individual owner. To find out what is provided in the welcome pack, please contact the owner and/or housekeeper who will be able to advise. Their details can be found in the arrival arrangements.

This will all be noted in the arrival arrangements which are emailed to you once the balance payment has been paid. If you would like to arrive earlier or depart later please contact us and we will see if it will be possible.

This will all be noted in the arrival arrangements which are emailed to you once the balance payment has been paid and within a week before your arrival. As postcodes can cover wide areas, please ensure you print the arrival arrangements and take them with you.

Some owners and/or housekeepers will meet you on your arrival. For other properties, the keys will be left in a key safe and we will send you the key safe code by email. This will all be noted in the arrival arrangements.

The code is sent out at least 48 hours before arrival. If you still haven’t received the code by this time, please contact us and we will provide you with the details.

We ask that you contact us on departure if something is broken during your stay so this can be fixed/replaced before the next guests arrive. For more serious/expensive items, the amount will be taken from your security deposit. Please ensure you notify the housekeeper or Yorkshire Escapes as soon as possible.

Please contact the owner and/or housekeeper if you are lost en route. The contact details can be found on your arrival arrangements. Please check you have the directions and access details before your departure to the property.

We want you to enjoy your stay in our properties as much as possible so we try our best to ensure everything is perfect for you. However, sometimes things can go wrong or be missed. If you are unhappy or are experiencing problems during your stay, you must notify the owner and/or housekeeper immediately to give them a chance to resolve the matter for you. If you are unable to get hold of them please contact Yorkshire Escapes. Please do not leave it until you have returned home as we are unable to help by that point.

Please contact Yorkshire Escapes and we will put you in contact with our Caterers or any other suppliers.  Please notify us if you are using outside caterers for insurance purposes.

Some of our houses have hot tubs included in the price and some are an extra charge, please enquire.

Please contact the owner and/or housekeeper noted on the arrival arrangements regarding your missing item. They will be able to confirm if the item has been found. They will require your address so the item can be posted back to you. Please note, you will be expected to pay the postage and packing cost for the item to be returned to you.

We request feedback by email. We share your comments with the property owner and/or housekeeper and in some cases, your feedback will appear as a testimonial on our website. Please state if you would prefer for the comments not to be used on our website.

Please note that none of our properties allow Fireworks, Smoking, Glitter, Paper Lanterns, Sticking on Walls and Windows, Water Balloons or Moving Furniture.

Please no deliveries before check as we will not be available to receive them.

No Events or Parties unless agreed on booking.

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